All art backgrounds are subject to availability.  Our inventory is subject to change on a regular basis and we do our best to keep our website updated. If we do not have your art background in stock at time of order we will contact you regarding a substitute paper print. Custom imprinted items cannot be refunded or exchanged   Colors may vary from images shown. Please verify your order before purchasing. Please be sure that the name is spelled correctly and if sending a personal note, please check spelling. We print exactly what you send us. We are not responsible for your errors.   Personalized items cannot be refunded for reasons other than defects in materials or workmanship. You must ship the product(s) back to us at your cost. (Please note that your shipping fees are non refundable). Once we have received shipment, the cost of products you purchased will be refunded to your account. Shipping costs are for Canadian shipping. please contact us for international shipping. Please contact us if we printed something in error. We will send out a replacement order as soon as possible.   PDF's are non refundable.   You must notify us within 30 days for all replacement items or refunds.